TERMS OF SERVICE

GENERAL PROVISIONS

Information about the provider

Additional warnings

The provider specifically warns the customers of the following content:
For ordering 3D printing services, the provider uses the Phasio system. Each client, upon placing an order, is informed of and agrees to the Terms of Service, which form an integral part of these General Terms and Conditions of the provider and are available here: Phasio Terms of Service

Web site

The Terms and Conditions are intended for customer when concluding distance contracts via the provider's e-mail or via the provider's website or websites: solidworld.si

Legislation

For the interpretation of these Terms and Conditions the Slovenian legislation shall apply. These Terms and Conditions have been drawn up in accordance with the provisions of the Code of Obligations (OZ, Official Gazette no. 83/01 as amend.), Electronic Business and Electronic Signature Act (ZEPEP, Official Gazette no. 57/00 as amend.), Electronic Commerce Market Act (ZEPT, Official Gazette no. 61/06 as amend.), Electronic Communications Act (ZEKom-2, Official Gazette no. 130/22 as amend.), Copyright and Related Rights Act (ZASP, Official Gazette no. 21/95 as amend.), Consumer Protection Act (ZVPot-1, Official Gazette no. 130/22 as amend.) and other sectoral national and European legislation.

Legal principles

1. The provider respects the principles of lawfulness and fairness in managing the web page and sale of products/services.
2. The provider acts in accordance with honest practices and in fulfilling its obligations it takes into consideration due skill, care and diligence.
3. The provider respects the principle of transparency and with the present Terms and Conditions in a clear and understandable manner informs the customers on their rights.
4. The provider respects the principle of proportionality in processing of personal data. It may process only the data, which is by scope relevant for the purposes for which they are being collected and, if necessary, processed. Personal data protection is governed by the provider in the Privacy Policy, published on the website and the customer is informed about it in advance.

USE OF WEBSITE

Meaning of use

The use of this website means:
1. Viewing of content on the website,
2. Completing the forms on the website,
3. Ordering products or services on the website,
4. Customer registration,
5. Use of web application,
6. Customer’s possibility of commenting,
7. Other types of use with regard to the content of the website.

Rules of use

Customers must use the website responsibly and must not cause any damage to it.  It is prohibited to:
1. Violate copyrights of any third persons or violate any other intellectual property rights of third persons,
2. Violate personal rights of third persons (religious, political beliefs, medical condition and other rights protected by law),
3. Promote hate or violent acts,
4. Encourage taking of illicit substances,
5. Encourage phishing,
6. Intentionally spread viruses, worms, deficiencies, Trojan horses, damaged files, hoaxes or other content or elements of destructive or deceptive nature,
7. Use the website with the purpose of illegal exchange of files with the help of advanced peer-to-peer networking,
8. Use the system for mining of bitcoins and other electronic currencies,
9. Carry out any other acts that violate or encourage actions that represent violation of rules on criminal matters or other applicable regulations and rights of third persons.

Responsibility of content

The provider is responsible for the operations of the website and the contents offered, except in the event of force majeure or any other causes beyond its control. The provider endeavours to eliminate technical and substantive errors quickly, with the purpose of enabling uninterrupted use of the web site and its contents. In no case shall the provider be released from liability for damage in cases where the law determines its inability to exclude liability, regardless of whether the customer must prove the damage or the provider must prove that the damage was not caused by the provider's actions.

The provider does not assume responsibility for any damage suffered by the customer, unless the customer proves otherwise, in the following cases:
1. if the customer uses the website incorrectly, despite clear instructions,
2. if the customer does not comply with the provider's terms and conditions,
3. minor grammatical errors in the texts,
4. if the website does not work 24 hours a day, 7 days a week in full (100%),
5. links to third-party websites are for informational purposes only, unless otherwise stated (e.g. switching to payments by credit cards, PayPal and other comparable methods.)

Responsibilities for use

1. The customer should leave the website, if he or she does not agree with the Terms and Conditions.
2. The customer shall use the website in such a manner that he or she does not cause any damage to the website or the provider, either intentionally or out of negligence.

3. The customer may notify the provider on technical interruptions or non-functioning of the website or the content, if the provider fails to acknowledge such disturbances or non-operation.
4. The customer is obliged to leave the website if the content is only suitable for adults (18 yrs and up), which he or she is warned about immediately upon accessing the website.
5. In the case of an offer of products or services for which the customer must be of legal age to order, he is specifically warned of this before placing the order and may not place the order if he does not meet the age requirement.

Customer registration

1. Upon registration the customer supplies accurate and true data. Abuse of personal data of any third person is prohibited.
2. The customer shall carefully safeguard the received user name and password and shall not forward it to any third person.
3. The customer is aware that in the event of false data or abuse of personal data of any third person, the provider may institute relevant legal proceedings against the customer.

Rules of commenting

1. It is forbidden to insult other users or customers and the provider on the website.
2. Hate speech is prohibited as well as any form of discrimination of others, general public and the provider.
3. It is forbidden to attach any content (images, video recordings), which could insult others, represent hate speech, encourage to any discrimination, promote doping or gambling or which violate the intellectual property rights of third persons or in any other way prejudice the rights of third persons.
4. Publishing of pornographic content, inciting criminal and other offences, as well as other forms of violent behaviour is prohibited.
5. The provider or his moderator reserve the right to, without any prior notification, either temporarily or permanently prevent the customer access to comments, if the latter violates these rules.

COPYRIGHTS

Contents and texts

Contents and texts on the website of the provider may not be copied or used in any other way outside the needs of legal cooperation between the customer and the provider, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.

Photographs and audiovisual works

All photographs, video recordings and other audio visual works published on the website are the copyright of the provider and may not be copied or used in any other way outside the needs of legal cooperation between the customer and the provider, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.

Legal document

The text of this Terms and Conditions is owned by the provider and it is prohibited to copy, distribute, or otherwise handle this text for marketing or other purposes without a written consent from the owner of the information system who on behalf of the provider maintains the Terms and Conditions unless allowed by the law. Any copyright interference is considered as violation of intellectual property rights and may be subject to suitable legal procedures initiated by the owner of the information system, that is the company POGOJI.SI, Tjaša Vidic s.p. For any additional information regarding this issue, please contact: podpora(at)pogoji.si.


This provision does not affect the rights of customers, who may save or reproduce the provisions of these Terms and Conditions for personal purposes.

SALE OF PRODUCTS

Product offer

The main features of the provider's products are presented in detail on the website. Product features and prices, costs and delivery times, possible payment methods, possible discounts or promotions, ways of using coupons, if the provider allows them, and other information necessary for the customer's informed decisions are defined.

Order procedure

The procedure on the website within the online basket for ordering products is as follows: The customer selects a product from the offer on the provider’s website. If the product is not in stock, the customer has the option to submit an inquiry, which he does by clicking the Inquiry button next to the product. The selected products for demand are automatically saved in the Demand section, where the customer can review, remove or add quantity. By clicking on the Inquiry button, the client submits an inquiry and receives feedback from the provider about the requested products. An inquiry is not considered an order for the product in which the customer is interested. The provider sends the customer an email when the requested product is in stock and a non-binding offer for purchase. The customer can purchase the product by confirming the offer via e-mail. If the product is in stock, this can be seen in the online basket. By clicking on the product, the customer will see the product features and the price (without and with VAT). The customer can select the quantity by clicking on the minus or plus. For some products, the customer also chooses between different colors by confirming the color he wants to order. By confirming the Buy button, a window will open for the customer, notifying him that the product has been added to the cart. At this point, by clicking on the Basket button, the customer can choose to be redirected to the next steps of the order or choose the Continue shopping button, where he continues shopping for other products. In the basket, the customer is shown a preview containing information about the selected product, price with and without VAT, quantity of selected products and total amount. In the basket, the customer can remove the product from the basket by clicking on the trash icon, and by clicking on plus or minus, the customer can change the quantity of the selected products for purchase. In this step, the customer can enter the coupon code in the field on the lower left side, by clicking on the Use coupon button, the code is activated. On the lower right side, the customer has a summary of the order, which shows the amount including VAT, excluding VAT and the total amount to be paid. The subscriber continues to the next step by confirming the button "Checkout". In the next step, the subscriber registers by clicking the Registration button or registers as an existing user by entering his e-mail address and password in the Existing user form and confirming the entry by clicking the Login button. In the case of registration, a form with input fields opens for the customer, where he enters the required data. In the registration form, the customer can also sign up for newsletters by selecting areas of interest. By confirming the Registration button, the customer is redirected to a notification that he must confirm the activation of the profile and receives the information to the provided e-mail, where he confirms the registration by clicking the Confirm e-mail button. After confirming the e-mail, the customer clicks on the Go to the website button, where he logs in with his e-mail and password in the Application form. By clicking on the Login button, he is redirected to the control panel, where he can edit his data by clicking on the My data field or edit orders by clicking on the My orders field. To continue the purchase, the customer clicks on the Cart icon, where the customer's information is already written. Also in this step, the customer can update the basket or review the order summary in the right field. By clicking on the Next button, the customer continues to the next step, where he checks the delivery address or can specify a new delivery address by unchecking the "Delivery address is the same as the payer's" check box, and he is presented with the option of entering a new address to which the customer wishes delivery. He can also update the address by clicking on the text "Edit payer's address”. In this step, the customer also chooses a payment method by marking the round box under the selected payment method. By clicking the Next button, the customer continues to the last step, which is the review of the order. In the last step, the customer reviews the data and, if necessary, corrects or edits the delivery address, delivery method and payment method. The customer can add additional notes in a special field. In the lower right corner, the customer has a summary of the order. Before submitting the order, he must confirm the Privacy Policy and The Terms of Service and that it is an order with a payment obligation.

Product prices

1. All prices are expressed in € (euros). The prices indicate whether they include VAT and the percentage or whether they do not include VAT. The customer is informed of the total cost of the ordered products in the shopping basket, where the total amount of VAT is also specified separately.

2. In addition to the price, the customer is also aware of the delivery cost (is it included in the price or is it additionally charged and the value of the cost).

3. The provider can change the prices and they apply immediately after publication. For already confirmed orders, the prices from the order remain valid.

4. Discounts and promotional codes do not add up, unless otherwise stated.

Payment methods

Delivery period

Delivery period for the products, which are on stock, shall be up to 7 working days after the receipt of payment (or after the receipt of order in case of payment method: Cash on delivery), especially for products from local stock, but in no case longer than 30 days. In the event of problems with the delivery of the selected product or an extension of the delivery period beyond 30 days, the provider shall inform the customer accordingly, so that the customer may set an additional delivery period. If the provider does not deliver the product even within the additional period, the customer can withdraw from the contract. If for the customer the delivery deadline is an essential component of the contract and he has informed the provider about this, or if this clearly follows from the circumstances, he can withdraw from the contract without an additional deadline for fulfillment. In case of withdrawal from the contract, the provider will return all payments made to the customer.

Delivery costs

The provider delivers the products through a package delivery service that delivers to customer’s home or other given address. The customer is aware that the cost of delivery may depend on the size of the ordered product, the quantity of ordered products, the selected payment method and the selected delivery method and is determined according to the valid price list of the delivery service. The provider informs the customer of the delivery cost in the order overview before the customer confirms the order.

The customer is aware and agrees that the delivery service generally delivers the ordered products in the morning from Monday to Friday and to the address provided by the customer when placing the order. The customer is aware and agrees that in case of inability to pick up the products at the given address, he or she can pick up the products at the address indicated on the notification of the arrived shipment or in accordance with the agreement with the delivery person.

In the case of unjustified non-acceptance of the shipment, so that it is returned to the provider, the provider reserves the right to disable the possibility of choosing a cash on delivery payment method for such a customer in further purchases, in order to avoid additional costs that cause business damage.

The delivery costs are automatically calculated in the online shopping cart, and the customer is informed thereof prior to confirming the order. Such costs depend on the weight and dimensions of the package, the delivery address, and the selected method of delivery.

Delivery of Products to Other EU Countries

Personal pickup

Limits of liability

The risk of loss or damage to the purchased products passes from the provider to the customer when the products are physically received by the customer or when the products are received by a third party other than the delivery service (carrier) appointed by the customer for the purpose of accepting the delivered products. If the packaging is visibly damaged, the customer may refuse to accept the delivered products. The customer can also take a photo of the damaged packaging and inform the provider about it, but he or she is under no obligation to do so. The provider is responsible for delivering the products in perfect condition, in the agreed quantity and at the agreed time, as well as handing over all necessary related documentation until the customer takes over the products.

Product conformity warranty

In the event of a lack of conformity of the products, the customer has two months from the moment he noticed the lack of conformity to notify the provider. In the event that the customer does not notify the provider within two months from the moment he noticed the non-conformity, he or she cannot assert warranty claims. Likewise, the customer cannot assert warranty claims after two years have passed since the purchase.

The customer can first ask the provider to repair or replace the product with a new flawless product. In this case, the customer must make the product available to the provider. Enforcing claims for product conformity is free of charge for the customer, the provider bears all necessary costs (shipping, transport, labor and material costs).

The provider must comply with the request within a reasonable period of time, which must not exceed 30 days. The provider can extend this deadline by a maximum of 15 days, provided that the legal conditions are met, and the customer must be notified of the extension before the thirty-day deadline expires.

The provider reserves the right to reject the customer's request for repair or replacement of the product in the event that repair or replacement is not possible, or if the repair or replacement would represent a disproportionately high cost for the provider in relation to the circumstances of the specific case of the flawlessness of the purchased product. In this case, the customer can request a reduction in the purchase price or withdraw from the contract.

In the event that repair or replacement is not possible or is not successful and more than 30 days have passed since the purchase, the customer may request a reduction of the purchase price in proportion to the non-conformity of the product (reduced value of the product compared to the value if the product was flawless), or withdraw from the contract. In case of a request for a reduction of the purchase price, the provider will return part of the purchase price within eight days of receiving the request. In the event of withdrawal from the contract, the provider shall return the amount paid no later than eight days after receiving the product or receiving proof that the customer has sent the product to the provider. If the provider proves that the non-conformity of the product is only insignificant, the customer cannot withdraw from the contract.

In the event that less than 30 days have passed since the purchase, the customer does not need to first claim a replacement or a new flawless product, but has the right to withdraw from the contract. He informs the provider about this with a statement.

Warranty claims

Guarantees

When selling products where a guarantee is mandatory, the provider also hands over a guarantee note to the customer at the latest upon delivery of the products, guaranteeing that the product will work flawlessly for at least one year from the date of purchase (mandatory guarantee) or longer if the warranty is for a longer period period (voluntary guarantee).


The customer can claim the guarantee against the guarantor, i.e. the provider (seller of the product) or the manufacturer of the product or an authorized service.


If the product does not meet the specifications or does not have the properties stated in the guarantee note, the customer can first request the correction of the defects. If the defects are not corrected within 30 days from the day the guarantor receives the customer’s request for the correction of defects, the guarantor must replace the product with an identical, new and flawless product free of charge to the customer. The guarantor can extend this period by a maximum of 15 days, provided that the legal conditions are met, and the customer must be notified of the extension before the 30 day period expires.


In the event that the guarantor does not repair or replace the product within these terms, the customer may request a refund of the entire purchase price or request a proportional reduction of the purchase price, which takes into account the proportionality of the reduction in the value of the product compared to the value if the product had no defect.


In the event that less than 30 days have passed since the purchase, the customer does not need to first claim a replacement or a new flawless product when claiming the guarantee, but has the right to withdraw from the contract.


In the event that the guarantor does not provide the customer with a replacement product for temporary use during the repair or exchange of the product, the customer has the right to claim the damage he suffered because he could not use the product from the moment he requested repair or replacement until the moment when the guarantor has fulfilled his obligation.


All costs related to guarantee enforcement are paid by the guarantor.

Guarantee claims

Withdrawal from the contract

Enforcement of withdrawal from the contract

Form for the withdrawal from the contract

Address for complaints

Product maintenance and instructions

The customer is aware that all products are equipped with instructions for maintenance or use, where this is reasonable and necessary. The customer is obliged to carefully read the instructions for product maintenance and use. If the customer has problems understanding the instructions for maintenance or use, the provider is available to the customer for additional explanations in order to prevent damage that could be caused by incorrect maintenance or use.

Special agreements

Irrespective of the provisions of these Terms and Conditions, the provider and the customer can agree on the content differently, in the joint pursuit of the interests of both. The provider is obliged that the special agreements cannot in any sense provide the customer, who is a natural person, with fewer rights than those guaranteed by these Terms and Conditions and the legislation.

The provider can offer special sales conditions for: certain goods, certain digital content, certain services, certain groups of subscribers (non-discriminatory) and certain payment methods.

ORDERING OF SERVICES

Service Offer

The services are presented in detail in the offer available on the provider’s website. The provider defines on the website the characteristics and the price of the service, any applicable discounts and promotional offers, the methods of ordering and payment, as well as the rights of clients. The services are generally provided in the Slovenian language, unless otherwise agreed in writing with the customer. Prior to confirming the order, the client is informed of these Terms of Service and, by placing the order, agrees to them. The client acknowledges that by confirming the Terms of Service and the service order, the sales contract is considered concluded.

Order Process

The client selects the service or training and clicks the “Register” button. In the next step, the information about the selected training is displayed. To complete the registration, the client must be registered. By clicking the “Register/Sign Up” button, a form with input fields opens, where the client enters the required information. In the registration form, the client can also subscribe to the e-newsletter by selecting areas of interest. By confirming the “Sign Up” button, the client is redirected to a notification that the profile activation must be confirmed and receives information via the provided email address, where the registration is confirmed by clicking the “Confirm email” button. After confirming the email, the client is redirected to the form with the selected training. Before confirming the registration, the client is informed that this constitutes an Order with an obligation to pay and that they have read and agree with the Terms of Service and the Privacy Policy. By clicking the “Confirm registration of persons for the selected seminar” button, the client submits the order. After submitting the registration, a notification appears for the client: Confirmation and reminder will be sent to your e-mail address.

Service Prices

1. All prices are stated in €. The prices indicate whether VAT (and the applicable percentage) is included or not.

2. The provider may change the prices, and such changes take effect immediately upon publication. For already confirmed orders, the prices from the order remain valid.

3. Discounts and promotional codes are not cumulative, unless otherwise stated. In the case of a larger number of simultaneously registered participants from the same company, the provider offers exceptional volume discounts. A special discount is granted to students.

Payment for Services

The provider offers the possibility to pay for services using the following payment methods:

1. payment by pro forma invoice

2. Stripe: Visa, Mastercard, American Express, Discover, Diners Club, JCB, China UnionPay, Apple Pay, Link.

The client receives an invoice for the ordered services by e-mail. The provider keeps the invoices and the sales contract at the company's registered office in physical form for 10 years. Each client can access the invoice upon prior written request to the provider’s contact e-mail address or postal address.

The client may file a written complaint regarding the invoice within 8 days.

Service Execution

The organiser performs the service within the time frame specified in the offer for the respective training, workshop, event, or seminar.

In the case of partial payment via bank transfer (TRR), the client undertakes to settle the full amount within 7 working days from the date of registration. Without full payment of the registration fee, entry to the venue where the training takes place is not permitted. The same applies to access to online content. Access is granted after the received payment.

Access to the purchased online content is granted to the client immediately after the order is placed, if the payment is made by debit or credit card or via PayPal. If payment is made via bank transfer (TRR), the client receives access to the online content on the next working day after the payment has been received. The client is informed of the access details by email.

Withdrawal from the Contract

1. The client (a natural person) may withdraw from the contract (purchase) within 14 days without providing any reason.

2. The withdrawal period expires 14 days after the date of conclusion of the contract.

3. If the client withdraws from the contract, the seller shall reimburse all payments received without undue delay and in any event no later than 14 days from the date of receipt of the notice of withdrawal from the contract. The provider shall carry out the reimbursement using the same means of payment as was used for the initial transaction, unless explicitly and in writing agreed otherwise (e.g. credit note or another form of reimbursement).

4. If the client requests that the performance of services begin during the withdrawal period, they must pay the provider an amount proportionate to the services performed until the moment they notified the provider of the withdrawal from the contract, in relation to the full scope of the contract.

To exercise the right of withdrawal, the client must inform the provider of their decision to withdraw from the contract by means of an unambiguous statement (preferably in writing). This can be done by letter sent by regular mail (registered mail is recommended) or by email to the addresses provided below, or verbally by phone or in person. For this purpose, the client may optionally use the attached sample withdrawal form.

To meet the withdrawal deadline, it is sufficient for the client to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired, i.e. within 14 days from the date of delivery.

Withdrawal Form

The withdrawal form is available at the following link: Withdrawal Form

The buyer may send the withdrawal notice in writing to the seller’s email address or postal address, with the note “Withdrawal from Contract”:

Email address: info(at)solidworld.si

Address: SOLID WORLD, industrial engineering d.o.o., Zgornje Jarše, Rusjanova ulica 10, 1235 Radomlje, Slovenija

Cancellation or Change of Event by the Organiser

The organiser reserves the right to cancel an individual training, workshop, event, seminar, or to change the dates or the mode of execution (instead of an in-person event, the event may be held online or in another manner, whereby the key content and scope of the event do not change or are adjusted according to the change, e.g. replacement of the lecturer, schedule adjustment, etc., while maintaining an equivalent quality of the delivered event). The organiser commits to informing registered participants no later than one working day before the scheduled start of the training or immediately upon receiving news of any extraordinary events that are the reason for the change/cancellation. In case of cancellation of the training by the organiser, the organiser shall refund any already paid registration fees without interest within fourteen days from the notice of cancellation or allow the client to use the registration fee for other products or services. In the case of a change in the mode of execution, payments remain valid; in the case of a change of date, the participant has the option to cancel attendance for justified reasons under the provision Cancellation by the Participant or to unregister in accordance with the deadlines provided in the provision Participant Unregistration.

Cancellation by the Participant

If a participant cancels attendance at the training no later than 8:00 a.m. on the day the training begins for justified reasons such as illness or accident of the participant or a close family member, or for other reasons beyond the participant’s control (force majeure), payment will be waived upon submission of appropriate written evidence to info@solidworld.sior by mail to SOLID WORLD, industrial engineering d.o.o., Zgornje Jarše, Rusjanova ulica 10, 1235 Radomlje, Slovenija, or by phone at +386 (0)1 422 49 00.

If the participant has already attended part of the training (in the case of multi-day trainings), cancellation is not possible. In this case, the participant must inform the organiser no later than 8:00 a.m. on the day of continuation of the training about justified reasons for inability to attend in writing at info@solidworld.si or by mail to SOLID WORLD, industrial engineering d.o.o., Zgornje Jarše, Rusjanova ulica 10, 1235 Radomlje, Slovenija or by phone at +386 (0)1 422 49 00. The organiser will offer such participant an alternative date to complete the training.

Participant Cancellation

The deadline for cancelling participation in training, workshop, event, or seminar is 10 working days prior to the start of the respective training. Cancellation of individual training must always be made in writing to info@solidworld.si or by mail to SOLID WORLD, industrial engineering d.o.o., Zgornje Jarše, Rusjanova ulica 10, 1235 Radomlje, Slovenija. In case of cancellation after this date, the organiser shall charge an amount proportionate to the services rendered from the moment of cancellation, including administrative and other costs related to the cancellation. In case of non-attendance without cancellation, the organiser shall charge the full registration fee for the training.

Address for Complaints

The client may send complaints and other requests to the seller’s email address or postal address:

Email address: info(at)solidworld.si

Address: SOLID WORLD, industrial engineering d.o.o., Zgornje Jarše, Rusjanova ulica 10, 1235 Radomlje, Slovenija

FINAL PROVISIONS

Binding nature

1. The terms and conditions shall apply to all customers via the provider's website and in the case of concluding contracts or confirming orders via e-mail or other comparable communication channels of the provider (contracts concluded at a distance). In the case of agreements using the telephone, the provider obtains written confirmation of the order by the customer via e-mail or other comparable communication channels of the provider (written confirmation) and only in this case is the contractual relationship (purchase or order) considered concluded. When exchanging messages with the customer, the provider informs the latter and provides him with these business conditions in an accessible form, which the customer familiarizes with and agrees to in writing before the order is considered confirmed. 
2. The terms and conditions are binding for all legal transactions concluded on the basis of them through this website and/or through the use of e-mail or comparable communication channels.
3. The terms and conditions are an integral part of the order. Unless a separate written contract is concluded, the confirmed order and the applicable terms and conditions are considered an agreed contractual relationship. 

4. The customer confirms familiarity with and agrees with these terms and conditions before ordering a product or service in the online basket or via e-mail or other comparable communication channels.

Amendments

1. The provider shall regularly update the Terms and Conditions with legislative changes.

2. The provider reserves the right to occasionally make substantive corrections and changes of Terms and Conditions.
3. The provider shall inform the customers on any significant amendments in timely fashion, in writing by e-mail.
4. The provider shall keep the archives of amendments of Terms and Conditions, accessible to every customer with a prior written request to the e-mail of the provider.

Dispute resolution

The provider and the customer undertake to resolve any possible disagreements and disputes peacefully and consensually. The provider does not recognise any provider of out of court resolution of consumer disputes as competent for the resolution of a consumer dispute, therefore in the event of an unresolved dispute the consumer may refer to an authority for alternative dispute resolution.

National contact point for additional information is provided within the Ministry of the Economy, Tourism and Sport: Resolution of consumer disputes

If a friendly solution is not possible, a court in the Republic of Slovenia by the registered address of the provider shall be competent for the resolution of the dispute.

Territorial validity

The Terms and Conditions shall apply for all customers and orders, irrespective of the state of access of the customer.

Temporal validity

The legal conditions apply from: 02.09.2025 16:17